XM Knowledge Base
Radical Listening: How Employee Feedback Drives People Strategy
What happens when you see a dip in employee engagement or key drivers of engagement? For Bright Horizons, it was a chance to “radically listen” to their team’s needs—both within and beyond the workplace. Listen in as Dr. Liz Pavese-Kaplan chats with Kristin Henderson about how Bright Horizons has successfully impacted employee experiences through a number of feedback-driven programs. They’ll discuss how to uncover key insights from employee experience and operational data through and how to drive change in a large-scale organization.
What you'll learn from the webinar
- Examples of how Bright Horizons uncovered and met employee needs through wellness programs
- How to uncover key engagement drivers through different employee data sources
- Communication and intervention strategies for driving change within large-scale organizations
Webinar_
Radical Listening: How Employee Feedback Drives People Strategy
What happens when you see a dip in employee engagement or key drivers of engagement? For Bright Horizons, it was a chance to “radically listen” to their team’s needs—both within and beyond the workplace. Listen in as Dr. Liz Pavese-Kaplan chats with Kristin Henderson about how Bright Horizons has successfully impacted employee experiences through a number of feedback-driven programs. They’ll discuss how to uncover key insights from employee experience and operational data through and how to drive change in a large-scale organization.
Featuring
Kristin Henderson
Director of Institutional Research
Liz Pavese-Kaplan, Ph.D.
Employee Experience Advisory Services Lead, Americas
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