Employee Metrix™

Market Metrix employee feedback solutions help you create and manage more engaged and loyal work teams and achieve better business results. Our portfolio of products, designed specifically for the hospitality industry, combine research, technology and superior client service. We tailor our solutions to meet your needs and partner with you to ensure success year after year. Employee Metrix™ helps you:

• reduce turnover by uncovering problems and opportunities early
• compare results to hospitality benchmarks
• easily isolate issues with actionable reports and powerful web-based tools
• turn feedback into results with action plans

Employee Metrix™ Surveys

Engaged, satisfied and emotionally connected work teams create Secure employees, those that recommend your company as a good place to work and plan to stay.

The Employee Metrix™ Survey framework is the result of in-depth qualitative and quantitative research conducted with hospitality employees. Our framework, combined with cutting-edge Reporting and Action Plan tools, leads the industry in producing actionable results. Survey items have been selected not only because they link to business outcomes but also because they give managers actionable information.

Our extensive research in the hospitality industry indicates that three key factors lead to Secure employees. An employee needs to feel satisfied, engaged and emotionally connected in order to be Secure.

Our Employee Feedback Score measures your overall results in these three areas:

Satisfaction. Employees need to have their basic needs satisfied. Our satisfaction questions address fundamental needs such as pay, benefits and job security. Survey questions from this category can be at least as important as Engagement questions in predicting Secure employees. Job security is one of the top predictors of a Secure employee.

Engagement. Employees need to feel like they belong and are part of a team where they are involved and trusted. They also want to feel connected to the organization and its mission. Our Engagement questions address employees’ feelings towards their managers, their teams and the company.

Emotions. Employees also need to feel a certain sense of esteem (e.g. respect, appreciation, pride). Our Emotions questions address an employee's need to have esteem from others and from himself. We have found emotions connected to an employee’s stature are very high predictors of Secure.

Employee Metrix™ Surveys are powered by a comprehensive process:

Survey Design

We understand what drives engagement and loyalty among hospitality employees. We work with you to customize surveys and reporting structures that meet the specific needs of your organization.

Administration

We have years of experience successfully implementing large-scale survey programs. Our surveys can be administered on paper or online and have been translated into more than 30 languages.

Reporting

Results are easily accessible on our password protected website. Actionable reports break down results by relevant criteria and make it easy for managers to isolate areas for improvement.

Benchmarking

Our industry benchmarks allow you to compare your performance to industry peers. Benchmarks can be customized to include a subset of brands or a segment of the hospitality industry such as restaurants.

Analysis

Our web-based analysis tools help managers turn data into insights. Managers can:

• search comments and scores
• run custom reports showing results compared to prior period, company averages or industry benchmarks
• quickly identify questions that scored above or below a certain threshold to include in action plans

Action Planning and Change

Many well-intended employee survey programs never lead to action and results. The Employee Metrix™ action planning tool is specifically designed to enable managers to turn results into action:

• easily share results with team members
• identify areas of improvement
• set goals and measure progress

Employee Metrix™ Hotline

Give your Employees an opportunity to give you feedback 24/7. Our web-based Employee Suggestion Hotline helps managers collect and respond to real-time feedback.

• website available to employees 24/7
• employee comments automatically emailed to managers
• comments put in queue for further action

Consulting Services

Manager Coaching

Market Metrix consultants provide personalized guidance to managers on how to interpret survey results and most effectively use our online analysis and action planning tools.

Employee Follow-up Interviews

Market Metrix consultants host a combination of one-on-one and focus group interviews to validate survey results and to identify issues driving negative responses to survey items.

Executive Presentations/Analysis

Market Metrix consultants provide presentation materials for executive team and board meetings that summarize company-wide employee feedback and program results.