Customer Metrix™ for Events

Grow your Meeting and Event Business with Customer Metrix™ for Events.  Leading hotels, resorts and casinos, such as Hard Rock Hotels, Joie de Vivre Hotels, Luxury Hotels and Resorts and Loews Hotels, are using Event Metrix systems to actively improve their group customer satisfaction, loyalty and service recovery efforts. 

Designed especially for the Event and meeting industry, Customer Metrix™ for Events enables you to efficiently drive improvements in your meeting and event customer experience and provides critical information to advance strategic, customer-centric conference services goals. Customer Metrix™ for Events integrates survey, analysis and service recovery tools.

Planner Experience Measurement in Real Time -- Have a Post-Con with all event organizers

• Most hotels and conference centers have limited feedback from event organizers
• Most facilities have no ability to track, address and resolve planner issues
• Limited capability to respond to high-value customers
• No benchmark capability to understand and gauge your properties' planner satisfaction vs. competitors

Customer Metrix™ for Events is a powerful system for managing meeting and event planner satisfaction

• Instant feedback from event customers with tools to respond immediately to urgent issues
• Recover at risk event customers through systematic problem resolution process
• Prioritize manager efforts with online To-Do List!
• Combine event customer feedback from phone, letter, in-person, email, etc. into single database and case management system
• Customized benchmarks focus on comparable STAR segments and leading meeting and event properties worldwide

Event Benchmarking

Benchmark against competitors and leading hospitality companies worldwide using the largest meetings and event customer database in the industry.

Join the elite group of companies using the best in breed tool.  To register for a free personalized tour or to receive more information, please contact Erin Brown sales@marketmetrix.com or call (1) 415.721.1300 ext. 312.  You may also contact us using the NEXT STEPS options in the upper right corner of this page.