Pioneering Solutions

We pioneered web-based feedback solutions for the global hospitality industry in 1996 and continue to expand our tools, data and staff expertise to meet the growing needs of companies of all sizes.

Focus. Our products are conceived and executed for hospitality, offering the most tailored and effective solutions and the most extensive industry benchmarking data set available.

Action-oriented. Our customer satisfaction, employee feedback and service management tools are used in daily operations and are widely recognized for their superior accuracy, practical analyses and industry fit.

Results. Market Metrix closes the feedback loop by providing tools to turn feedback into service improvements that drive business results. Our professionals are always available to make sure you get the most out of our your relationship with Market Metrix.

Our flagship products, Customer Metrix™ and Employee Metrix™, provide a daily focus on satisfying customers and motivating employees while improving our clients’ strategic perspective with enterprise- and industry-wide benchmarking. Key features include:

• hosted web-based platform
• real time results and alerts
• executive dashboards 
• summary and drill-down reporting and analysis
• action planning and progress tracking tools
• industry and internal benchmarking
• scales to the largest multi-location enterprise
• supports 30+ languages
• dedicated, experienced customer support
  

The Market Metrix Hospitality Index™ (MMHI) is the largest and most in-depth international measure of hotel, car rental and airline performance based on customer evaluations. MMHI includes over 250 brands and 50 measures of customer satisfaction,price sensitivity and loyalty, including an innovative analysis of customer emotions, Loyalty Emotions™.

Experience Counts. Our professionals help you integrate Market Metrix into the unique way you run your business, forging complete business solutions. For example, many of our clients link compensation to our feedback scores and use results from Market Metrix for capital budgeting, marketing, training and strategic decision-making.