News

Below you will find the latest news on Market Metrix. Search our whole site using the box in the upper right. Also check out our latest research.

May 25, 2010
Hotel Satisfaction Takes Off, Airline Satisfaction Plummets
March 23, 2010
Market Metrix introduces “Advanced Analytics” for powerful data analysis over the internet
February 23, 2010
Loyalty Programs Deliver More Hotel Guests
February 02, 2010
Market Metrix and TripAdvisor Launch ReviewMetrix Enterprise
November 24, 2009
Hotel Guests Feel They Are Getting More for Their Money
October 27, 2009
Occidental Hotels & Resorts Selects Market Metrix
September 28, 2009
TripAdvisor and Market Metrix release ReviewMetrix
August 25, 2009
Economy Finally Upsets Hotel Satisfaction
July 22, 2009
Lake of the Torches Resort & Casino Selects Market Metrix for Customer Feedback
June 09, 2009
Hotels keep customers happy despite cuts in staff and service
April 20, 2009
Legendary Raffles Hotels & Resorts Partners with Market Metrix
April 13, 2009
Mohegan Sun Chooses Market Metrix
April 01, 2009
Swissôtel Hotels & Resorts Selects Market Metrix
February 24, 2009
The Economic Tailspin Flattens Hotel Satisfaction in Q4 with Cuts in Staff and Services
November 12, 2008
Hotels Maintain Service And Reduce Expenses Without Impacting The Guest Experience
October 15, 2008
Cherokee Nation Selects Market Metrix to Measure Employee Satisfaction
September 24, 2008
Kimpton Selects Market Metrix to Measure Feedback, Enhance Guest Loyalty
September 03, 2008
Hard Rock Expands Partnership With Market Metrix
August 06, 2008
Despite the economy, hotel customer satisfaction improves in first half of 2008, reaching 5-year high audio
August 06, 2008
Shell Vacations selects Market Metrix for customer and employee solutions
July 28, 2008
Employee Metrix Express offers an affordable, turn-key solution for conducting hospitality employee surveys
June 16, 2008
Lower than average use of online booking services in the Middle East indicates massive opportunities for e-commerce in the region
May 28, 2008
Rosewood Hotels & Resorts chooses Market Metrix's real-time satisfaction survey system to optimize the guest experience.  
May 20, 2008
Luxury hotels buck recession
March 06, 2008
Market Metrix & Andiamo Systems Offer Integrated View of Consumer Opinions
January 29, 2008
2007 was kind to hotel guests, harsh on airline passengers
November 28, 2007
Rosewood Hotels and Sun Country Airlines Take First Place Away From Industry Leaders
September 26, 2007
It's Not Just About Winning - Improved Customer Service Pays Off For Casinos
August 28, 2007
Market Metrix Unleashes Employee Metrix™ 2.0
August 21, 2007
Airlines and Luxury Hotels Disappoint: Customers Want More Comfort and Pampering.
August 01, 2007
New CEO to Lead Market Metrix Through Next Phase of Growth.
May 29, 2007
Hotels, airlines at opposite ends of satisfaction scale: hotels highest, airlines lowest in 4 years. Q1 2007 MMHI Results released.
February 08, 2007
Market Metrix Announces 2006 Hospitality Index Results
November 15, 2006
Market Metrix Announces Third Quarter 2006 Hospitality Index Results
August 17, 2006
Market Metrix Announces Second Quarter 2006 Hospitality Index Results
May 09, 2006
Market Metrix Announces First Quarter 2006 Hospitality Index Results
February 08, 2006
Market Metrix Announces Fourth Quarter 2005 Hospitality Index Results
November 22, 2005
Market Metrix Announces Third Quarter 2005 Hospitality Index Results
May 10, 2005
Market Metrix Announces First Quarter 2005 Hospitality Index Results
May 10, 2005
Market Metrix Announces Second Quarter 2005 Hospitality Index Results
February 01, 2005
Market Metrix Founders Receive "Best Paper Award" for Customer Satisfaction Publication in Cornell Quarterly
February 01, 2005
Market Metrix Announces Fourth Quarter 2004 Hospitality Index Results
February 05, 2003
Market Metrix Launches Hospitality's Most Comprehensive and Innovative Index of Customer Satisfaction
October 23, 2001
Market Metrix Launches First-Ever Measure of Guest Emotions Related to Hotel Stay