Working With Us

We are more than a software company or a market research firm. We pride ourselves on providing experienced, accessible professionals to assist you from the beginning through what we expect will be a long and mutually prosperous relationship. Our process from sales to real business results is simple and fast:

Design

Our professionals are involved beginning with the sales process to ensure that what you want is what we deliver. At the time of engagement, you are assigned a support pro who stays with you through the relationship. We design a solution that meets your needs, taking into account your particular vision, organization structure, geography, and business type.

Beginning with our on-demand product and standard questions database, we help you choose the questions, language and delivery mechanisms that fit your needs. We take into account your desires to benchmark externally or within groups in formulating questions. We are also experts in avoiding survey bias and low response rates and help to you avoid pitfalls that others may not see.

Deploy

Once all factors have been determined, we configure your product and work with you to deploy it to your employees and customers. Our products require no client hardware or software deployment. This phase is about ensuring that your first use of Market Metrix goes smoothly. We train staff on product use and methodology and then you launch your first feedback cycle.

Interpret Results

Once deployed, feedback starts rolling in. We are happy to help interpret the results and to figure out how best to act upon them to improve operations and monitor progress.

While a lot of knowledge is built into our web-based products and the process they follow, we are always willing to help to refine your survey methods or action planning and monitoring process. This is especially useful when the first set of feedback is received.

Continuous improvement

Many well-intended survey programs never lead to action and results. Our actionable reports break down results by relevant criteria and make it easy for managers to isolate issues and identify areas for improvement.

When you are ready to push to the next level of performance, we are here to help with add-on modules and expert advice and support.

Executive check-in

As with any activity, after a time it is easy to get caught up in the details and the process itself or in a plateau of improvement. We help you step back, at your option, on a quarterly or annual basis to see how things are going, look at competitive trends and best practices and to suggest ways for improving your feedback and performance even more.

We take pride in having our customers delighted with our products and our service - the whole relationship. So if we can help in other ways, let us know.