We are creating a cooperative partner network of industry-leading companies to help you optimize your Customer Experience Management (CEM) investment. We also partner with marketing and other media and industry associations to help continue innovation in the industry. If you don't see what you're looking for, please contact us - we have a host of integration, marketing and other partners and referrals.
Our current partners are listed below. If you’d like to become a partner, contact us and let’s see how we can work together.
Market Metrix provides custom-designed customer and employee satisfaction programs to The Leading Hotels of the World (LHW). These programs help its members stay competitive in the global marketplace, thus reinforcing LHW's position as a market leader.
Leading Hotels of the World is the prestigious luxury hospitality organization representing 430 of the world's finest hotels, resorts and spas. Headquartered in New York City, the company maintains a network of 24 regional offices in key cities around the world.
Capitalizing on the strength of the Leading brand, the company introduced its first brand extension – The Leading Small Hotels of the World – in 1999. It also established several joint-venture companies: Leading Group Sales, Leading Quality Assurance, Leading Financial Services, Leading Interactive Reservations, The Leading Hotel Schools of the World, Leading Services and Products Network, The Leading Trust, Leading By Design and Leading Insurance Services. In 2005, the company launched Leading Spas of the World, the first global evaluation and certification program for the spa industry.
Each year, The Leading Hotels of the World, Ltd. publishes a Directory of its member hotels, which is only one of the company's marketing endeavors. Additional services provided by the organization include extensive sales and promotional activities, advertising and public relations support, and an array of special programs for member hotels and their guests. To learn more visit www.lhw.com.
We have partnered with Harris Interactive to help advance the state of the art in consumer panel research for the hospitality industry. If you are a consumer and would like to participate in this new panel, please contact us.
Harris Interactive is the 12th largest and fastest-growing market research firm in the world. The company provides innovative research, insights and strategic advice to help its clients make more confident decisions which lead to measurable and enduring improvements in performance. Harris Interactive is widely known for The Harris Poll, one of the longest running, independent opinion polls and for pioneering online market research methods. The company has built what it believes to be the world’s largest panel of survey respondents, the Harris Poll Online. Harris Interactive serves clients worldwide through its United States, Europe and Asia offices, its wholly-owned subsidiaries Novatris in France and MediaTransfer AG in Germany, and through a global network of independent market research firms. To become a member of the Harris Poll Online and be invited to participate in online surveys, register at www.harrispollonline.com.
Market Metrix has established a partnership with Signature Worldwide, the premier employee training specialists for the hospitality industry. Our employee and customer satisfaction metrics provide an effective tool to measure the impact of Signature training programs.
Since 1986, Signature Worldwide has helped more than 5,000 companies develop employee training programs proven to enhance customer delight. Signature’s clients get significant returns on their investment in training outsourcing because our unique approach is proven to create lasting changes in employee performance. They offer instructional design services tailored to your unique needs, a wide range of training delivery methods, and continuous reinforcement programs that include ongoing training, employee coaching, and performance measurement through mystery shopping services and web-based management tools.