Partners

We are creating a cooperative partner network of industry-leading companies to help you optimize your Customer Experience Management (CEM) investment. We also partner with marketing and other media and industry associations to help continue innovation in the industry. If you don’t see what you’re looking for, please contact us — we have a host of integration, marketing and other partners and referrals.

Our current partners are listed below. If you’d like to become a partner, contact us and let’s see how we can work together.

Market Metrix, in partnership with TripAdvisor, developed ReviewMetrix a suite of online tools to help hoteliers better manage the online guest review process, analyze and narrow competitor performance gaps, and transform guest reviews into actionable data.

With over 30 million trusted traveler reviews and opinions, TripAdvisor has emerged as the undisputed leader in the online travel category by providing it’s members with the most comprehensive, unbiased, and honest travel information on the web for hotels, restaurants, and attractions worldwide.

Market Metrix partners with GoodData to provide Advanced Analytics a robust add-on to Customer Metrix. GoodData is the first business intelligence company born in the cloud. GoodData’s Cloud BI Platform encourages companies to take an agile approach to customer analytics by making it easy to access and analyze the data that defines customer relationships across marketing, selling, and servicing. GoodData is headquartered in San Francisco and located in the cloud at www.gooddata.com

Market Metrix provides a custom-designed customer satisfaction program to Exclusive Hotels, an organization of Europe’s finest independent boutique hotels with unique identities.

Exclusive Hotels today gathers over 200 boutique hotels of distinctive character in Europe, ranging from 3 to 5 stars (international star rating). The properties must meet all of Exclusive Hotel’s Global Quality Standards with respect to accommodations, service, and features. Each of the member hotels is therefore the guarantee of a privileged location, an individualized service, the utmost comfort and a unique décor.