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XM Live Singapore, on-demand
Access practical insights and expert guidance from this full collection of recordings from Asia's largest experience management event.

Learn from the best in the business about how to design a new XM operating model that delights customers and employees, creates and maintains deep-rooted connections through experience, and drives down costs across the business.

Session 1

XM Platform: How AI is powering XM for the frontlines

November 26, 2022 | 8:00 AM AEST

Session 2

New innovation to win every touchpoint

November 26, 2022 | 8:00 AM AEST

Session 3

From loud voices to data-driven conversations: Digital transformation at Standard Chartered

November 26, 2022 | 8:00 AM AEST

Session 4

A need for speed: Responsive and effective lifelong learning for Singaporeans

November 26, 2022 | 8:00 AM AEST

Session 5

The challenges and technologies redefining employee experience

November 26, 2022 | 8:00 AM AEST

Session 6

Care. For good. Caring for our people so they care for our patients

November 26, 2022 | 8:00 AM AEST

Session 7

Intelligent and personalised experiences for growth

November 26, 2022 | 8:00 AM AEST

Session 8

Insights at speed

November 26, 2022 | 8:00 AM AEST

Session 9

The Rockit Apples Story: Insights-led disruption

November 26, 2022 | 8:00 AM AEST

Session 10

Realising the value of XM

November 26, 2022 | 8:00 AM AEST

Thanks for Registering!



Session 1

Abhi Ingle Chief Business Officer / Qualtrics, Vicky Katsabaris Director XM Solutions – APJ/ Qualtrics

[Keynote] Qualtrics

XM Platform: How AI is powering XM for the frontlines

Abhi Ingle Chief Business Officer / Qualtrics, Vicky Katsabaris Director XM Solutions – APJ/ Qualtrics

Get a first look at the latest innovations in Experience Management that are helping organisations be more human.

November 26, 2022 | 8:00 AM AEST

Session 2

Harish Agarwal Head of Customer Experience Strategy Southeast Asia / Qualtrics

[Customer Experience] Product keynote

New innovation to win every touchpoint

Harish Agarwal Head of Customer Experience Strategy Southeast Asia / Qualtrics

Learn how the latest technologies and AI can embed new customer-centric operating models across the organisation. Helping you listen across broader channels, better surface customer frictions, and empower your teams (from the frontline to the back office) to act on the things that matter, in the moment.

November 26, 2022 | 8:00 AM AEST

Session 3

Dale Preston Global Head of Client Insights / Standard Chartered

[Customer Experience] Standard Chartered

From loud voices to data-driven conversations: Digital transformation at Standard Chartered

Dale Preston Global Head of Client Insights / Standard Chartered

Learn how Standard Chartered is embedding CX insights into decision-making throughout the organisation to drive digital transformation. In the process creating a customer-centric culture and operating model that's raised client satisfaction and achieved award-winning digital experiences.

November 26, 2022 | 8:00 AM AEST

Session 4

Kok Yam Tam Chief Executive / Skillsfuture Singapore

[Employee Experience] SkillsFuture Singapore

A need for speed: Responsive and effective lifelong learning for Singaporeans

Kok Yam Tam Chief Executive / Skillsfuture Singapore

Over the past few years, we have built capacity to support Singaporeans’ lifelong learning. Singaporeans and our companies are also more awakened to the need for continual upskilling. The challenge has now become one of speed – how to continually change and update the training in tandem with the increasingly rapid and dramatic changes at the workplace. Taking a leaf from the user-centric philosophies of modern IT design, a key enabler of such agility is an effective learner feedback mechanism, implemented effectively at a national level.

November 26, 2022 | 8:00 AM AEST

Session 5

Lauren Huntington Head of Solution Strategy Asia / Qualtrics

[Employee Experience] Product keynote

The challenges and technologies redefining employee experience

Lauren Huntington Head of Solution Strategy Asia / Qualtrics

From the greatest challenges to the technologies transforming employee experience in 2023, join us as we highlight the way forward.

November 26, 2022 | 8:00 AM AEST

Session 6

Angela Ryan Group Chief Human Resources Officer / IHH Healthcare

[Employee Experience] IHH Healthcare

Care. For good. Caring for our people so they care for our patients

Angela Ryan Group Chief Human Resources Officer / IHH Healthcare

Learn how Asia's largest private healthcare group embarked on an employee experience transformation program despite a global pandemic. By listening deeply to its 65,000 employees across different hospital brands, and connecting employee experiences to patient outcomes, IHH became one of the world's best employees (as recognised by Forbes).

November 26, 2022 | 8:00 AM AEST

Session 7

Prantik Mazumdar Managing Director / Merkle

[Experience Management] Merkle

Intelligent and personalised experiences for growth

Prantik Mazumdar Managing Director / Merkle

In the digital era, every interaction on the Internet leaves an impactful footprint. Brands have the opportunity to harness this invaluable data within a privacy-friendly framework. Learn how Merkle's framework in alliance with Qualtrics can help deliver intelligent and personalised experiences that have driven significant organisational growth. Discover the transformative potential of leveraging digital footprints.

November 26, 2022 | 8:00 AM AEST

Session 8

Eleanor O’Dwyer Duggan Customer and Research Solution Strategy – APJ / Qualtrics

[Market Research] Product keynote

Insights at speed

Eleanor O’Dwyer Duggan Customer and Research Solution Strategy – APJ / Qualtrics

Explore new technologies and approaches for advanced market research that can help you design experiences that people love, influence strategic business and marketing decisions, and accelerate growth.

November 26, 2022 | 8:00 AM AEST

Session 9

Julian Smith General Manager – Global Marketing / Rockit Apples

[Market Research] Rockit Apples

The Rockit Apples Story: Insights-led disruption

Julian Smith General Manager – Global Marketing / Rockit Apples

An apple is an apple. Until Rockit Apples came along. Learn how this little New Zealand startup used real-time insights to guide its growth strategies. Creating a truly differentiated brand and offering that changed the apple game.

November 26, 2022 | 8:00 AM AEST

Session 10

Dr Cecelia Herbert, PSYD, XMP Principal Catalyst / Qualtrics XM Institute

[Experience Management] Qulatrics XM Institute

Realising the value of XM

Dr Cecelia Herbert, PSYD, XMP Principal Catalyst / Qualtrics XM Institute

How do you calculate the ROI of your EX or CX efforts? This question comes up a lot! Join XM Institute to explore some practical steps that enable your organisation to realise the value of XM programs. We hope that this session will provide the mindset shift and equip you with some capabilities you need to secure executive buy-in and lead organisational transformation.

November 26, 2022 | 8:00 AM AEST