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Jonathan Barsky, Ph.D and Lenny Nash founded Market Metrix LLC in
1996 to provide hospitality companies with better customer and employee
satisfaction measurement programs and management tools.
Market Metrix solutions change the way businesses manage customer
and employee relationships - combining breakthrough concepts and marketing
research with leading-edge technology in order to leverage the economic
benefits of employee commitment and customer loyalty.
The Market Metrix Value Chain establishes relationships between hiring
the right people, supporting and monitoring them effectively, and
customer satisfaction and loyalty. Satisfaction is largely influenced
by the value of service provided to customers. Value is created by
satisfied, loyal and productive employees.
Market Metrix offers a rich suite of hospitality products that drive
the Value Chain. Our mission is ambitious: to help clients make lasting
and substantial improvements in their performance. As you explore
this site, we hope you get an insight into the enormous resources
- people, knowledge, and capabilities - that we have committed to
our clients and to the members of our team. |
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